Sarah’s Sweet Treats was experiencing rapid growth, but owner Sarah was overwhelmed with administrative tasks.
Case Study
Busy Bakery Owner Doubles Customer Satisfaction and Reclaims 10 Hours a Week with Outsourcing
Access high-quality, niche talent within your budget, managed expertly through Smart Teams Accelerator. Unlock growth you didn't think possible on an SMB budget.
The Problems
Customer service was suffering due to a lack of dedicated support.
Day-to-day order management and data entry were time-consuming and error-prone.
She enjoyed baking and wanted to focus her attention on that, not be drowned with all the other aspects of running a business.
"I was drowning in paperwork and emails to manage orders. Now everything runs smoothly thanks to Smart Teams Accelerator. I can finally enjoy baking again AND focus on the exciting parts of growing my business!"
- Sarah Johnson, Sarah's Sweet Treats
The Solution
Sarah's Sweet Treats partnered with Smart Teams Accelerator for targeted outsourcing solutions:
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Virtual Assistant: to manage customer inquiries, schedule appointments, and handle social media responses.
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Order Management & Data Entry: to ensure accurate financial records, streamline invoicing, and analyse sales trends.
The Result
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Customer Satisfaction Soars: Response times decreased by 80%, leading to a 25% increase in positive reviews on their website and social channels.
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Owner Regains Focus: Outsourcing freed up 18+ hours per week, allowing Sarah to develop new products and refine marketing strategies.
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Business Insights: Accurate sales analysis gave Sarah real-time insights to maximize growth opportunities.
