– Large Telecoms MSP – £50M+ turnoverÂ
– Renowned Telecom MSP with over £20M turnover  Â
– Telcom Group Ireland – €5M+ turnoverÂ
– Renowned Telecom MSP with over €45M turnover
Own your Outsourced Customer Service, Operations and Technical Support Teams
Smart Teams Accelerator amplifies your investment without losing control. With dedicated staff, a proactive account manager, and guaranteed free replacements for underperformers, you remain in charge. Service excellence is our standard.
Own your Outsourced Customer Service, Operations and Technical Support Teams
Smart Teams Accelerator amplifies your investment without losing control. With dedicated staff, a proactive account manager, and guaranteed free replacements for underperformers, you remain in charge. Service excellence is our standard.
Growing businesses are faced with these major challenges
High Operational Costs
Service is a cost to company in terms of salaries, benefits, technology, training and onboarding
High Churn Rates
Maintaining availability of staff 
is a constant concern due to high churn rates
High Maintenance
A lot of time and effort is spent in training, management, analytics, reporting and continuous process improvement
The AI Boomwave
AI saves significant costs but is not ready to completely replace humans.. YET..
Not having enough bandwidth to manage all of the above can lead to lower customer satisfaction rates
Smart Teams Accelerator: Managed Hybrid Teams That Deliver Results
Add our human support only or in combination with your AI bots and watch your CSAT's skyrocket 🚀
At Smart Teams Accelerator, we specialize in creating hybrid customer service and technical support teams that integrate seamlessly with your systems. Our proven framework ensures cohesive collaboration and sustainable results.
We take away your customer service pains
Experience Cohesive Collaboration and Significant Cost Savings
Cost Savings
Cost Savings:
Reduce customer service and technical support costs by up to 60%.
Enhanced Efficiency
Enhanced Efficiency:
Streamline operations with optimized processes and skilled hybrid teams.
Cost Savings
Cost Savings:
Reduce customer service and technical support costs by up to 60%.
Enhanced Efficiency
Enhanced Efficiency:
Streamline operations with optimized processes and skilled hybrid teams.
Enhanced Efficiency
Enhanced Efficiency:
Streamline operations with optimized processes and skilled hybrid teams.
We are the finalists for the Channel Champions 2024
At Smart Teams Accelerator, we specialize in creating hybrid customer service and technical support teams that integrate seamlessly with your systems.
Transform Your Customer Support in 5 Simple Steps
Implement Our Proven Framework for Immediate Results
See How We've Helped Businesses Like Yours
Real Results from Our Satisfied Clients
Customers we have worked with
Pricing
No matter what type of organization, from local brick-and-mortar shops to distributed tech startups, Smart Teams Accelerator is the best way to grow a team.
Dedicated Team
A totally dedicated, custom hired team to support your business
"Smart Teams Accelerator has been transformative for our company's operations. Their skilled team has seamlessly integrated with ours, significantly boosting our voice and email support, live chat, and back-office operations. The expertise they bring in L1-L3 technical support has drastically improved our efficiency and customer satisfaction. Their professionalism, dedication, and top-notch remote talent have truly set them apart. I highly recommend their enterprise solutions to any organization aiming to elevate their operational capabilities."
Ready to Take the Next Step?
Let's Discuss How We Can Help You Achieve Your Goals
We partner with businesses to create tailored solutions that address their current challenges and future needs. No matter where you are on your journey, our team is here to assist you—no strings attached.
Connect with us to discover how Smart Teams Accelerator can propel your business forward with unparalleled efficiency and innovation.
Jalpa Sharma
Founder & CEO
